You can delete your CardBase account at any time, from inside the app, without asking us first. Deleting is permanent and takes effect immediately. There is no waiting period and no way to undo it.
Delete Your Account From the App
- Open CardBase and sign in.
- Go to Settings, then Security and Login.
- Choose Delete Account.
- Enter your current password to confirm.
Your account and the data listed below are removed as soon as you confirm. You are signed out on every device.
If You Cannot Sign In
Email [email protected] from the address on the account and ask us to delete it. Include your account handle if you remember it. We will confirm you own the address, delete the account, and reply to confirm it is done. We aim to complete these requests within 30 days.
What Is Deleted
Everything below is erased permanently when your account is deleted.
- Your login: email address, password, and all active sessions.
- Your profile: handle, display name, bio, avatar, links, and public page.
- Your collection: every inventory item, lot, cost basis, quantity, and purchase record.
- Your trades: every trade, trade line, attached photo record, and the profit and loss history calculated from them.
- Your portfolios, showcase, featured cards, and wishlist.
- Your social graph: who you follow, who follows you, and your mutuals.
- Your messages and your activity feed.
- Your saved searches, preferences, and settings.
- Our internal records tied to your account, including email verification records and per-account usage counters.
What Is Kept, and For How Long
Three things do not disappear the moment you delete, and we would rather say so plainly.
- Card shows you added to the community calendar. If your account had permission to post shows, those shows stay on everyone's calendar so the listings do not vanish for other collectors. They are no longer attributed to you or linked to your account in any way.
- Images you uploaded. The records pointing at your uploaded photos are deleted immediately, and the images stop being reachable in the app at that moment. The underlying files are removed from storage during routine cleanup.
- Routine backups and security logs. We take encrypted database backups so we can recover from a failure, and our servers keep short-lived access logs that may include an IP address. Both are rotated and overwritten on an ongoing basis. We never restore a deleted account from a backup.
Market data such as sale prices and population reports is not personal data and is not tied to your account, so it is unaffected.
Delete Some of Your Data Without Deleting Your Account
You do not have to delete your whole account to remove things from it. From inside the app you can delete individual inventory items, lots, trades, portfolios, wishlist entries, links, and messages, and you can clear your avatar and profile details. If you want us to remove something you cannot reach yourself, email [email protected] and tell us what to delete.
Questions
Read our Privacy Policy for the full picture of what CardBase collects and why, or email [email protected] and a person will answer.