Have a question, hit a snag, or want to report something? Reach out and we'll get back to you as soon as we can.
Get in Touch
Email
[email protected]
Best for account issues and bug reports.
In the App
Open CardBase
Manage your account and report content directly.
App Store
Get the App
Download CardBase for iPhone and iPad.
Google Play
Get the App
Download CardBase for Android.
When you email us, include your account handle and a short description of what happened. If it's a bug, the steps that led to it and your device model help us fix it faster.
Common Questions
I didn't get my verification email.
Check your spam folder first. If it still hasn't arrived after a few minutes, request a new one from the sign-up screen, and make sure your email address is spelled correctly.
How do I reset my password?
Use the "Forgot password" link on the login screen. We'll email you a link to set a new one.
What is CardBase Pro?
A paid subscription that supports the app. See CardBase Pro for how billing works and how to manage or cancel it.
How do I delete my account?
Open Settings → Security and Login in the app and choose to delete your account. This removes your profile, inventory, showcase, wishlist, links, trades, and follows. See Delete Your Account for the full list of what is deleted and what is kept.
How do I report a user or content?
Use the report and block controls in the app on the profile, message, or post in question. Our team reviews every report.
A card's price looks wrong.
Prices are estimates based on recent sales and can move quickly. If a price looks far off, email us the card and we'll take a look.
Legal
Read our Privacy Policy to learn how we handle your data, and our Terms of Service for the rules of using CardBase.